At Berylcowper, we take pride in offering high-quality products, and customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase of an exquisite wall clock or other items, we offer a clear and straightforward return policy to make the process easy and efficient.
Eligibility for Returns
We accept returns on items that meet the following conditions:
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Items must be returned within 30 days of the date of delivery.
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The product must be unused, in its original condition, and in its original packaging.
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The product must be accompanied by a valid proof of purchase (such as an order confirmation email or receipt).
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Custom or personalized products cannot be returned unless they are damaged or defective upon arrival.
If your item meets these criteria, you are eligible for a return. If the product is damaged or defective, please contact us as soon as possible, and we will make arrangements for a replacement or full refund.
How to Return an Item
To initiate a return, follow these simple steps:
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Contact our customer support team at [email protected] to request a return authorization. Be sure to include your order number and a brief description of the reason for the return.
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Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to return the item.
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Carefully package the item in its original packaging to ensure it arrives safely. Please include the original packing slip or proof of purchase in the return package.
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Ship the item back to us using the return shipping label we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.
Return Shipping Costs
Customers are generally responsible for the return shipping fees unless the return is due to a product defect, damage during shipping, or an error on our part. In such cases, we will cover the cost of return shipping. If you have any questions regarding shipping costs or need assistance, please contact our support team.
Refunds
Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If your return is approved, a refund will be issued to the original payment method. Please note that refunds may take up to 7 business days to process, depending on your bank or payment provider.
If your return does not meet the eligibility requirements (e.g., the item is used, damaged, or returned outside of the 30-day window), we will notify you, and you may have the option to have the item returned to you at your expense.
Exchanges
We offer exchanges for items of equal value, subject to stock availability. To request an exchange, please contact our customer support team at [email protected] with details about the item you wish to exchange. We will guide you through the process, and once the return is received, we will send you the replacement item.
Please note that if the item you wish to exchange for is of a higher value, you may be required to pay the difference. If the item is of lesser value, we will issue a store credit or refund the difference, depending on your preference.
Non-Returnable Items
Certain items are non-returnable, including:
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Custom or personalized products
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Final sale items, as specified on the product page
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Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected]. We will provide you with instructions for returning the damaged item and issue a replacement or full refund. Please provide photos of the damage or defect to expedite the process.