At Berylcowper, we strive to provide an efficient and reliable shipping experience for all our customers. Our goal is to ensure that your exquisite wall clock reaches you in a timely manner, while offering a variety of shipping options to fit your needs. Below is a detailed overview of our shipping policy.
Order Processing
Once your order is placed, our team at Berylcowper will begin processing it within 1–3 business days. Orders are processed and shipped on business days, which are Monday through Friday, excluding public holidays. Any orders placed during the weekend or on a holiday will be processed on the next available business day.
After your order is processed, you will receive a confirmation email with tracking information once your items are shipped. You can track your order using the provided tracking number on our website or the shipping carrier’s tracking page.
Shipping Methods
We offer several shipping options to ensure that your purchase arrives when you need it:
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Standard Shipping: Delivery within 5–7 business days for domestic orders.
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Expedited Shipping: Delivery within 2–3 business days for urgent orders.
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International Shipping: Delivery time varies by destination, typically 10–20 business days.
Shipping charges are calculated at checkout based on the delivery method, destination, and the weight and size of the item(s) in your order. Free shipping may be available for certain regions or order amounts; please refer to our website for specific promotions.
Shipping Fees
Shipping fees are calculated automatically during the checkout process. Fees will depend on the weight, size, and destination of your order. Please note that international shipping fees may be higher due to customs regulations and import duties, which are the responsibility of the buyer.
For international orders, you may be required to pay customs duties, taxes, and fees upon receipt of your package. Berylcowper is not responsible for any delays, fees, or issues related to customs clearance, and we encourage you to check with your local customs office to understand any additional charges.
Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email that includes tracking information. You can track your order via the courier’s website, which will show updates on the status and location of your package. If you encounter any issues or need assistance tracking your package, our customer support team is available to help.
Shipping Delays
While we do our best to ensure that orders arrive on time, shipping delays can sometimes occur due to factors beyond our control, such as weather conditions, high shipping volume during peak seasons, or customs processing. We are committed to working with our shipping partners to minimize delays, and we will keep you updated if there are any significant issues with your order.
In the case of a shipping delay, we will notify you promptly, and you can contact us for an updated delivery estimate.
Incorrect or Incomplete Shipping Information
Please ensure that your shipping address is accurate and complete at the time of purchase. Berylcowper cannot be held responsible for packages that are delayed or lost due to incorrect or incomplete shipping addresses. If you notice an error in your shipping details, please contact us immediately at [email protected] to update your information before your order is dispatched.
Order Cancellation
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled, but you may return it according to our return policy.
Returns and Exchanges
We offer a returns and exchanges process that ensures a hassle-free experience for our customers. If you are not satisfied with your purchase, please review our return policy below to understand the steps involved in returning or exchanging your item.